Our Services

Complimentary Services

When you choose to invest in our coffee machines or grinders, you gain access to a comprehensive suite of complimentary services. We believe in supporting your coffee journey every step of the way.
Delivery and Installation within Metro Manila
Machine, grinder, and coffee calibration
Training for barista 101
Training for daily use and maintenance of the machines
1 year preventive maintenance with monthly visits on site
Troubleshooting via phone or video call
Basic espresso recipe creation (espresso, americano, latte, cappuccino, mocha, caramel latte, etc.)

Trade-in Program

get 30% off on your brand new machine when you 
trade-in your old one
*regardless of brand and condition the machine is in

*must be commercial for commercial, home for home, grinder for grinder, and so on

Spare parts for espresso machines and grinders

For the brands we carry but we sell to others that insist on buying in case some parts are common and can be used for other brands.

Service Package

With our Preventive Maintenance Plan, we go the extra mile to keep your equipment in optimal condition. Our certified technicians will conduct routine check-ups and inspections, addressing any potential issues before they become major problems.
General check-up and evaluation
Resetting of thermostat / tripped off machine
Cleaning of all removable parts
Cleaning of internal and external surfaces
Calibration of coffee quality
Declogging and degreasing
Calibration of grinder, grinder blades, doser and time extraction
Provided with a service report and recommendations / suggestions
(only for small machines; descaling solution supplied by Decouverte)
Application of anti-cockroach gel
(supplied by Decouverte)
Back flushing w/ espresso machine detergent
(espresso machine detergent supplied by Decouverte)

Preventive Maintenance Plan

Our Preventive Maintenance Plan is the cornerstone of our commitment to ensuring your coffee equipment's longevity and peak performance. When you invest in our coffee machines or grinders, you become part of our extended family, and we're dedicated to safeguarding your coffee experience.

12 visits in a year
+6 free emergency visits
6 visits in a year
+4 free emergency visits
4 visits in a year
+2 free emergency visits
Outside Metro Manila / Metro Cebu
4 visits in a year
+2 free emergency 


Cost per small machine
Outside of Metro Manila
/ Metro Cebu  
Cost per Commercial machine + Grinder
Outside of Metro Manila
/ Metro Cebu  
Cost per
Outside of Metro Manila
/ Metro Cebu  
Prices in the chart above is cost per visit per machine
*cost per visit x number of visits depending on chosen PM plan
*ex: 1 commerical machine + grinder @ monthly visit = 2,000 x 12 = Php 24,000

On-Call Services

Decouverte offers on-call and emergency services for clients who are not under any of our maintenance plans. Reach out today and inquire.
contact us

What our 
Clients Say 
About Us

“Decouverte has been our coffee machine partner for nearly two decades now and has consistently delivered reliable and affordable machines. The equipment, classified as decent class, has proven durable and user-friendly. While occasional technical issues may arise, the quick response along with informative support of their technicians ensures minimal operational disruptions. Moreover, their commitment to not only resolving technical concerns but also providing comprehensive coffee training reflects their dedication to our success”

Cinnabon Philippines

Hand Hand Coffee is grateful for the support from Decouverte since day one -- from picking the right machine, setting up, training, to continous maintenance and support. Their top-quality machines and exceptional service have been essential in our success. Whenever we need help troubleshooting, the team is always one call away. We're excited to keep growing and making quality coffee with Decouverte!

Hand Hand Coffee

Decouverte Corp. has been one of the best suppliers that we work with at Charlie's El Nido. It is important for us that our guests have the best coffee experience in our restaurant especially during breakfast at Charlie's and our other outlets. And Decouverte definitely helps us deliver with that in mind! We also love that we can depend on them on receiving freshly roasted coffee beans all year round and they have the best after sales service on our coffee equipment if needed. Thanks again Decouverte!

Charlie's El Nido Hotel

Putting up a restaurant is no easy feat. Decouverte was one of the suppliers that made it so manageable for us. Some suppliers will only be responsive when you're about to buy their product, then they'll be hard to deal with after sales service. But with Decouverte, they were very accommodating from the day I inquired until today (it's been a year). With the espresso machine we purchased, it came with free maintenance / check-ups and even coffee training for our beginner baristas, which other suppliers / brands do not include or offer. We are very grateful to Jay, who was always willing to assist us anytime we needed his help. Decouverte is also a one-stop shop for all your needs: packaging, syrups, beans and tools! Takes away a lot of stress in running a restaurant / cafe.

Burnt Bean

What sets Decouverte apart is not just the quality of their products, but the genuine care, interest and passion. Your willingness to share insights, answer our countless questions, and offer continous support, especially during our early days, made a significant impact on our growth. Thank you Decouverte, for being more than just a supplier. Our relationship is a true partnership built on trust, share values, and a mutual love for great coffee. You have been a crucial partner in our journey, and we are truly grateful for the positive impact you've had on our coffee shop.

The Usual Coffee

Great user friendly coffee machine at a very reasonable price. What's even better is the service that Decouverte provides their customers! 5 stars!


I started out as a customer of Decouverte when I would regularly get beans and ready made coffee from them. I have since then invested in a Gaggia machine for my home and it was the best decision I made when it comes to coffee. One thing I really appreciate with them is their after sales service. They really help accommodate my questions or concerns about my machine and its calibration.



We offer the following: Espresso Machines (ranging from commercial to home or office use), Coffee Grinders (for cafes, restaurants, hotels, groceries, and roasteries), Barista Tools, Spare Parts, Sauces and Syrups, Coffee Beans, Wholesale supply of Coffee Beans. Please visit our products pages to learn more!
We offer the following: Barista 101, machine - grinder - and coffee calibration, on-call technical service, installation of machines, training for daily use and maintenance of the machines, preventive maintenance, troubleshooting, basic espresso recipe creation, trade-in program, and more! please visit the services page to learn more about what else we offer and how else we can help you.
Yes, please contact us if you are interested to learn more about becoming one of our partners for re-distribution of our products.
We cater to the whole Philippines but are headquarted in Metro Manila with a branch in Metro Cebu. Contact us so we can further discuss together about the necessary fees and logistics for servicing in your area if you are outside of Metro Manila or Metro Cebu.

For the Professional or Enthusiast

Excellent machines, world-class technical
 support, all-around coffee solutions.
Copyright 2023 Decouverte Corporation | Website by Soda85 Digital
Copyright 2023 Decouverte Corporation | Website by Soda85 Digital
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