“Decouverte has been our coffee machine partner for nearly two decades now and has consistently delivered reliable and affordable machines. The equipment, classified as decent class, has proven durable and user-friendly. While occasional technical issues may arise, the quick response along with informative support of their technicians ensures minimal operational disruptions. Moreover, their commitment to not only resolving technical concerns but also providing comprehensive coffee training reflects their dedication to our success”
Hand Hand Coffee is grateful for the support from Decouverte since day one -- from picking the right machine, setting up, training, to continous maintenance and support. Their top-quality machines and exceptional service have been essential in our success. Whenever we need help troubleshooting, the team is always one call away. We're excited to keep growing and making quality coffee with Decouverte!
Decouverte Corp. has been one of the best suppliers that we work with at Charlie's El Nido. It is important for us that our guests have the best coffee experience in our restaurant especially during breakfast at Charlie's and our other outlets. And Decouverte definitely helps us deliver with that in mind! We also love that we can depend on them on receiving freshly roasted coffee beans all year round and they have the best after sales service on our coffee equipment if needed. Thanks again Decouverte!
Putting up a restaurant is no easy feat. Decouverte was one of the suppliers that made it so manageable for us. Some suppliers will only be responsive when you're about to buy their product, then they'll be hard to deal with after sales service. But with Decouverte, they were very accommodating from the day I inquired until today (it's been a year). With the espresso machine we purchased, it came with free maintenance / check-ups and even coffee training for our beginner baristas, which other suppliers / brands do not include or offer. We are very grateful to Jay, who was always willing to assist us anytime we needed his help. Decouverte is also a one-stop shop for all your needs: packaging, syrups, beans and tools! Takes away a lot of stress in running a restaurant / cafe.
What sets Decouverte apart is not just the quality of their products, but the genuine care, interest and passion. Your willingness to share insights, answer our countless questions, and offer continous support, especially during our early days, made a significant impact on our growth. Thank you Decouverte, for being more than just a supplier. Our relationship is a true partnership built on trust, share values, and a mutual love for great coffee. You have been a crucial partner in our journey, and we are truly grateful for the positive impact you've had on our coffee shop.
Great user friendly coffee machine at a very reasonable price. What's even better is the service that Decouverte provides their customers! 5 stars!
I started out as a customer of Decouverte when I would regularly get beans and ready made coffee from them. I have since then invested in a Gaggia machine for my home and it was the best decision I made when it comes to coffee. One thing I really appreciate with them is their after sales service. They really help accommodate my questions or concerns about my machine and its calibration.
